Last updated: 10 August 2026
1. Scope confirmation before payment
Promobal confirms the applicable plan, deliverables, responsibilities, billing schedule and cancellation terms in writing before requesting payment. Pricing shown on the website is a starting point and does not replace the accepted proposal or order.
2. Before work begins
If you request cancellation before onboarding or work has begun, contact us promptly in writing. We will review whether any setup, planning, third-party, transaction or reserved-capacity cost has already been incurred and confirm the refundable amount, if any.
3. Work already started or delivered
Fees attributable to completed work, work in progress, approved deliverables, committed resources or non-recoverable third-party costs are generally non-refundable. Where a project has milestones, the accepted scope may specify milestone-specific cancellation terms.
4. Recurring monthly engagements
A recurring engagement may be cancelled by written request before the next billing date, subject to any notice period in the accepted scope. Cancellation stops future renewal; it does not normally create a partial-period refund for a service period that has already started. Work and access are handed over as described in the proposal after outstanding amounts are settled.
5. Advertising and third-party spend
Advertising spend and third-party charges are governed by the relevant platform or supplier. Amounts already consumed, committed or paid to a third party cannot normally be refunded by Promobal. Where the client pays a platform directly, refund requests must be handled with that provider.
6. Duplicate or incorrect technical charges
If a duplicate payment or incorrect technical debit is verified, Promobal will initiate an approved refund to the original payment method. Bank, card, UPI and payment-provider processing times are outside Promobal's direct control. We may request the Razorpay payment ID, date, amount and payer contact details to investigate.
7. Failed or pending transactions
A failed or pending checkout does not by itself confirm an engagement. If your account was debited but no confirmation was received, contact us and your payment provider with the transaction reference. Do not repeat payment until the transaction status has been checked.
8. How to request cancellation or a refund review
Send a written request using the contact details below with your business name, invoice or payment reference, reason for the request and relevant dates. We will acknowledge the request, review the accepted scope and payment record, and respond with the available resolution.
9. Relationship with other terms
This policy should be read with our Terms and Conditions and the accepted proposal or order. Mandatory consumer or statutory rights, where applicable, are not excluded.